Return Policy Page
At TradeVista, customer satisfaction is important to us. Buyers are encouraged to inspect products upon delivery and report concerns promptly.
Eligible Returns
Returns may be accepted where:
- Wrong item was delivered
- Product arrives damaged or defective
- Product significantly differs from description
- Item is incomplete upon delivery
Return Window
- Fashion, electronics, beauty, and household items: within 3 days after delivery
Non-Returnable Items
The following items may not qualify for return:
- Perishable items
- Used products
- Opened personal care items
- Customized or made-to-order products
- Products damaged after delivery by the buyer
- Certain supplier-fulfilled items depending on vendor policy
Supplier-Fulfilled Products
Some products listed on TradeVista may be fulfilled by external suppliers or partner vendors. Return eligibility may vary depending on:
- Product category
- Supplier conditions
- Product condition after delivery
TradeVista will work with buyers and vendors to ensure fair dispute resolution where possible.
Return Process
- Contact TradeVista support with your order details
- Provide photos/videos where applicable
- Our team will review the complaint
- Approved requests may qualify for:
- Replacement
- Store credit
- Partial or full refund
TradeVista reserves the right to reject suspicious or abusive claims.
